Where Credit is Due: November 2011

Standard HorizonDefender IndustriesWeems & Plath

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Kudos to Standard Horizon (www.standardhorizon.com) for replacing the cracked body of my HX850S handheld VHF. Even though the radio was broken while packed in my luggage on a return flight from the BVI, Standard Horizon fixed it free of charge! It’s a great radio that deserves the PS Best Buy pick!

Ryan Yost
Via email

Shortly before our Lake Michigan cruise, I ordered a Den Haan oil lantern from Defender Industries (www.defender.com) with a note attached stating that if they couldn’t guarantee I would receive it before my departure, to cancel my order. The lamp arrived in an impressively short time, but with a broken chimney. I emailed Defender on a weekend and received a reply the next day; their power was out due to a recent hurricane, but they would see what they could do. A new lamp arrived before my departure date! What great service in spite of a natural disaster!

Steve McBride
Via email

Weems & Plath of Annapolis (www.weems-plath.com) deserve recognition for recent excellent service. I dropped my years-old Catalina ships clock from the deck to the ground, knocking the sweep second hand right off. I called W&P, told them I had abused their product and needed service. I was told to fill in the downloadable service form from their website, send it to them with the clock, and the lifetime warranty would cover the repair. I boxed the clock up, sent it in, and received it back in about a week, postage paid. Nice, easy, fast.

Roy Jacobowitz
Via email

Darrell Nicholson
Practical Sailor has been independently testing and reporting on sailboats and sailing gear for more than 50 years. Its independent tests are carried out by experienced sailors and marine industry professionals dedicated to providing objective evaluation and reporting about boats, gear, and the skills required to cross oceans. Practical Sailor is edited by Darrell Nicholson, a long-time liveaboard sailor and trans-Pacific cruiser who has been director of Belvoir Media Group's marine division since 2005. He holds a U.S. Coast Guard 100-ton Master license, has logged tens of thousands of miles in three oceans, and has skippered everything from pilot boats to day charter cats. His weekly blog Inside Practical Sailor offers an inside look at current research and gear tests at Practical Sailor, while his award-winning column,"Rhumb Lines," tracks boating trends and reflects upon the sailing life. He sails a Sparkman & Stephens-designed Yankee 30 out of St. Petersburg, Florida. You can reach him at darrellnicholson.com.