Customer Service

Most Asked Questions

What is my username? Your email address is your username. If you have multiple email accounts, you may have registered for Practical Sailor with a different email address.

My username and/or password is not working. Either Log In at the top of the page or reset your password. If you have multiple email accounts, be sure you are using the email address Practical Sailor has on file.

How do I unsubscribe or change my email preferences? Practical Sailor offers a few options for the types of emails you will receive. To review and make changes click here.

How do I update my payment information? Go here, log in and click on Payment Methods.

How do I discontinue my subscription at the end of the present term? Go here, log in and click on My Subscription, then Do Not Renew.

How do I activate my online access? Paid subscribers to Practical Sailor are entitled to online access to all content appearing in the pages of the publication including PDFs of the current issue and archived issues.

Click here to activate your online account and to access the articles and issues.

If you do not have an online account and do not receive Practical Sailor’s free e-newsletter, signup here.

I forgot my password. Please click the Reset Password link at the top of the page. You will need to enter the contact email you have supplied to us.

When does my subscription expire? Click here to see when your subscription term ends and when your next renewal will process.

How do I cancel my subscription? Click here. Please make sure to provide the email address associated with the subscription.

When should I receive my book(s) or other product orders? Please allow 7 to 10 business days after placing your order. If it has been longer than that please e-mail customer service.

How do change my address and other account information? Please click here and click on Addresses or Account Details.

Where can I buy additional products? Additional products are available online at Practical Sailor Bookstore.

Do you share my name and address with other companies? Like many other publishers, we make portions of our customer list available to carefully screened companies that offer products and services we believe you may enjoy. If, when we make our list available, you do not wish to receive these offers and/or information, please let us know by contacting us at:
Opt Out Program
535 Connecticut Ave
Norwalk, CT 06854

Or please contact customer service here.

Please be sure to include your full name and mailing address. We do not share email addresses or telephone numbers with other organizations. See our Privacy Policy for more information.

How do I contact the Editorial Department?
Practical Sailor Editorial Office
535 Connecticut Ave
Norwalk, CT 06854
Email Editor

I can’t find the answer to my question. If you have not found the answer to your questions here, please contact customer service.